Consumer protection is an area where the EU has some relevant competences, and it is an important element of ensuring an accessible market for disabled people. There is recognition that regulation is needed to protect consumers in certain situations, as well as to ensure an internal market without barriers. A variety of EU instruments impose EU-wide requirements on undertakings operating within Member States, including consumer protection measures.
General consumer protection legislation often overlooks the specific situation of disabled consumers but makes reference to ‘particularly vulnerable’ consumers, compared to ‘average’ consumers, where this vulnerability stems from ‘mental or physical infirmity, age or credulity’.
Photo: DOT Inc. Korea